Human Factors Webinar: The Will and the Way to Primary Care Transformation

February 2026 Working Party News

February, 2026

6th Human Factors Webinar - WONCA Human Factors Working Group Human Factors webinar series

6th Human Factors Webinar: The Will and the Way to Primary Care Transformation

Human factors science looks at how systems can be designed to support people. Used in aviation and industry to improve safety, it is now being introduced into primary care by the WONCA Human Factors Working Group. Their goal is to help family doctors apply these principles to reduce harm, improve teamwork, and design safer, more effective healthcare systems.

Webinar details

Date: Wednesday 25 March 2026
Title: Human Factors - The Will and the Way to Primary Care Transformation: Blueprint, Tools, and Resources

Time

The webinar starts at 16:00 UTC on Wednesday 25 March 2026.

UTC: 16:00
Brussels (Central European Time, CET): 17:00
London (UK time, GMT): 16:00
US Pacific (PDT): 09:00
US Eastern (EDT): 12:00
São Paulo (BRT): 13:00
Nairobi (EAT): 19:00
New Delhi (IST): 21:30
Singapore (SGT): 00:00 (Thursday 26 March)
Sydney (AEDT): 03:00 (Thursday 26 March)

Description

Family doctors across the globe struggle with meeting patient and community needs for high performing primary care. The speakers will offer insights from their research and hands-on experiences in practice facilitation and policy reform about the successful ingredients for renovating the primary care medical home. These include 1) a Blueprint: the presenters will share the UCSF Center for Excellence in Primary Care’s 10 Building Blocks of High Performing Primary Care model; 2) Tools: practice facilitation and other strategies; and 3) Resources: the need to invest adequate funds to support primary care.

Speakers

Kevin Grumbach, MD is Professor of Family and Community Medicine at the University of California, San Francisco.
Rachel Willard-Grace, MPH is Associate Professor of Family and Community Medicine, UCSF and Director of the UCSF Center for Excellence in Primary Care.

Speaker biographies

KEVIN GRUMBACH, M.D.

Kevin Grumbach, MD is Professor of Family and Community Medicine at the University of California, San Francisco. He served as Chair of the UCSF Department of Family and Community Medicine from 2003 to 2022 and is a Founding Director of the UCSF Center for Excellence in Primary Care and Director of the Community Engagement Program for the UCSF Clinical and Translational Science Institute.

Dr. Grumbach currently serves on the California Health Workforce Education and Training Council and the Investment and Payment Work Group for the California Office of Health Care Affordability, and co-chairs the California Academy of Family Physicians Task Force on Primary Care for All. He was elected to the National Academy of Medicine in 1997 and currently serves on the NASEM Standing Committee on Primary Care. He cares for patients at the family medicine practices at San Francisco General Hospital and UCSF Health.

RACHEL WILLARD-GRACE, MPH

Rachel Willard-Grace began her career as a medical assistant, pharmacy tech, and eventually administrative director of a free clinic. She currently serves as the Director of the Center for Excellence in Primary Care (CEPC) at the University of California San Francisco, where she worked with Tom Bodenheimer and Kevin Grumbach to develop the 10 Building Blocks of Primary Care.

She conducts research related to burnout, health coaching, and primary care transformation. She also guides CEPC’s extensive training program, which provided training in health coaching and practice transformation to more than 14,000 people across the United States in the last few years. Rachel has a Masters in Public Health from the University of North Carolina at Chapel Hill.

Moderator

Dr Maud Nauta, MRCGP MAS Patient Safety and Healthcare Quality, Human Factor Trainer, and Lead of Human Factors Core Group, WONCA Working Party on Quality and Safety.